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GEG Japan-Macau Mentorship Scheme

Scheme Background

Tourism is Macau’s main industry, with gaming, hospitality and the food & beverage sectors being the major drivers within the industry. Over the past decade, Macau has evolved its integrated resorts to become a major destination for tourists from around the world, renowned not only for its gaming facilities, but also for its hotels, luxury retail, fine dining, entertainment and convention facilities.

Japan has a well-established tourism industry, but with gaming only legalised in July 2018, integrated resorts have yet to be developed. To prepare for this burgeoning industry, there will be demands for human resources with expertise in integrated resort management that must begin to be developed when these resorts begin opening in Japan. Through the GEG Japan-Macau Mentorship Scheme in Integrated Resort Management, the Galaxy Entertainment Group Foundation hopes to avail learning opportunities for young people in Japan at the Galaxy Entertainment Group, the world’s leading operator in integrated resorts. The Mentorship Scheme allows the Galaxy Entertainment Group to share its decade-long experience and expertise in integrated resort management with young people in Japan to prepare them to enter this industry that will continue to evolve in Japan in the years to come.  In addition to the mentorship experience with senior professionals at the Galaxy Entertainment Group, participants will also attend lectures on integrated resort management conducted by faculty members from the Department of Integrated Resorts and Tourism Management at the University of Macau.

Scheme Partners

Galaxy Entertainment Group
University of Macau

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Participating Institutions

Toyo University
Kyoto Sangyo University
Fukuoka University
Okura Nikko Hotel Management Co., Ltd.

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Scheme Implementation

GEG Japan-Macau Mentorship Pilot Scheme (August 2018)

In August 2018, the Foundation piloted the GEG Japan-Macau Mentorship Scheme in Integrated Resort Management in collaboration with Toyo University and the Galaxy Entertainment Group, with the support of the University of Macau.  Four undergraduate students, majoring in tourism-related studies from Toyo University, attended the Pilot Mentorship Scheme in Macau for four weeks, where they had the opportunity to learn from senior professionals from different departments of the Galaxy Entertainment Group.  Participants attended mentorship sessions in the areas of managing corporate social responsibilities, food & beverage, hotels, retail, entertainment, resort services and human resources.  Furthermore, faculty members of the University of Macau conducted classroom lectures on various topics in integrated resort management.

The Pilot Mentorship Scheme was widely reported in the Japanese media.  NHK, Japan’s public broadcaster, also reported on the Pilot Mentorship Scheme in its news reports for its satellite station broadcast after sending its Head of Guangzhou Bureau to Macau to cover the Pilot Mentorship Scheme.

GEG Japan-Macau Mentorship Scheme (September 2019)

In September 2019, the Foundation held its second GEG Japan-Macau Mentorship Scheme in Integrated Resort Management, but this time with eight participants, two each from Toyo University, Kyoto Sangyo University and Fukuoka University, and two junior executives of the Okura Nikko Hotel Management Co. Ltd. from Tokyo, Japan.
The Mentorship Scheme ran for three weeks, and similar to the previous pilot, participants attended mentoring sessions with senior professionals from various departments within the Galaxy Entertainment Group, while faculty members from the University of Macau conducted lectures in different areas of integrated resort management.  Participants also were given practical learning opportunities in events and activities held at Galaxy Macau, from corporate volunteering programmes to rehearsal sessions of entertainment performers, giving them an on-site experience of the daily operations of a major integrated resort.

Feedback from Participants

“I now have seen and heard the different viewpoints through watching, listening and learning through this programme. After all, this experience is not just classroom lectures, but invaluable mentorship sessions which will benefit me in my future career."
Mizue Mori (Toyo University, 2018 cohort)
“I learnt how and why GEG became a world class integrated resort through getting to know their history and past activities, in addition to how closely GEG connects with the local community. I will consider whether to pursue my career in the integrated resort industry."
Chiho Akimoto (Toyo University, 2018 cohort)
“This mentorship programme will definitely help me in my career aspirations. With Japan looking to evolve an integrated resorts industry, I hope to have a chance to work in an integrated resort. I think what I have learnt in this mentorship programme can help me to become a better employee because this programme has very rich content and taught me the different aspects of integrated resort management.”
Airi Kawamura (Grand Nikko Tokyo Daiba, 2019 cohort)
“The 3-week experience in this mentorship prorgramme will definitely help with my career development. I learnt a lot about integrated resorts and how it is managed, since we do not have any integrated resorts in Japan today. I am currently working in a hotel management company, but my ultimate goal is to be the in-charge person to build a hotel from the ground up. What I had learned through the programme gave me a very good and fundamental understanding of the hospitality business.”
Akinobu Ibata (Okura Nikko Hotel Management, 2019 cohort)
“I am amazed at the complexities and difficulties in managing such a large facility. There are many new elements, discoveries and surprises which you cannot find in Japan.”
Takuma Fujii (Kyoto Sangyo University, 2019 cohort)
“The most memorable thing is that we were shown the back-of the house operations, especially from a management angle. You usually do not get to see what goes on behind the scenes, so it was most educational. I was really intrigued by the teamwork required for execution, with so much attention being paid to details.”
Yoshiaki Kaihara (Fukuoka University, 2019 cohort)
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Feedback from Scheme Partners

“We hope the experience we had gained since Hotel Okura Macau was set up can be passed onto the participants. I hope that in future when they do have integrated resorts in Japan, that they will also be able to provide top service for their guests.”
Gloria Leung (Senior Manager, Guest Services, Hotel Okura, Macau)
“We must first understand gaming to appreciate the importance of Responsible Gaming. We allow gaming to exist, yet we also try to minimize its negative effects. You can see that responsible gaming information booths at Galaxy Macau are located in prominent locations so that all guests entering the casinos will see the responsible gaming message. This shows the Company’s sincerity and support towards the initiative.”
Lawrence Fong (Assistant Professor, University of Macau)
“Integrated Resorts offer a variety of facilities which can cater to the needs of different guests, providing them with a unique experience. We hope participants will appreciate that a lot of hard work and preparations take place behind the scenes. I hope to share with them knowledge and skills not found in textbooks.”
Yik Ho (Assistant Vice President, Resort Services)
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Related Videos

2018 GEG Japan Macau Mentorship Scheme

In August 2018, the Foundation piloted the “GEG Japan-Macau Mentorship Scheme in Integrated Resort Management” in collaboration with Toyo University and Galaxy Entertainment Group, with the support of the University of Macau. Four undergraduate students, majoring in tourism-related studies from Toyo University, attended the Pilot Mentorship Scheme in Macau for four weeks, where they had the opportunity to learn from senior professionals from different departments of the Galaxy Entertainment Group. Participants attended mentorship sessions in the areas of managing corporate social responsibilities, food & beverage, hotels, retail, entertainment, resort services and human resources. Furthermore, faculty members of the University of Macau conducted classroom lectures in various topics in integrated resort management.

2019 GEG Japan Macau Mentorship Scheme

After a successful pilot in 2018, a 3-year “GEG Japan-Macau Mentorship Scheme in Integrated Resort Management” was launched in August 2019.  The purpose of the Mentorship Scheme is to provide university students from Japan with exposure and first-hand experience of integrated resort management at Galaxy Macau, and allows the Galaxy Entertainment Group, and the city of Macau, to showcase its successes by sharing its expertise and experience with Japan.  In August 2019, six Japanese students from three universities in Japan, together with two junior executives from the Okura Nikko Management Co. of Japan participated in the Mentorship Scheme in Macau for three weeks.  The students attended lectures on select topics in Integrated Resort Management presented by faculty members from the Department of Integrated Resort and Tourism Management at the University of Macau, as well as mentoring sessions conducted by senior executives from various departments at the Galaxy Entertainment Group.  It is hoped that this Scheme will encourage young people from Japan to aspire to join the Integrated Resorts profession as the industry begins to evolve in Japan in the coming years.

News Report by NHK  - 2018

Related News

15 August, 2019 | Link

【GGR Asia】GEG continues Macau training scheme for Japan uni students

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